
Rui Mota
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Since recent updates at the device, it keeps looking for WiFi in a loop, gets stable for a couple of minutes and loses signal again. I'm not able to answer with the phone because most of time I get the notification the person/delivery/postman is already gone. It's not a WiFi issue as I have a Vacuum Robot just right there, docked, under this dwelling device and it works just great. By the way this used to work just fine before. It is using 2.4Ghz signal according to router client list by signal.
Fermax Electronica, S.A.U.
November 6, 2025
Hola, necesitamos comprobar si al monitor le llega la señal de 2,4GHz y que no haya ninguna incidencia (puedes estar usando la de 5GHz para el robot aspirador y con el móvil). Para poder revisar tu caso y ayudarte, por favor contacta con nuestro equipo de soporte desde Ajustes → General → Contactar con Fermax indicando el ticket #339964, un saludo.

Giorgos Tsamis
The app is working mostly as intended, even though the UI is not always very clear. Also the integration with Google Home is not confusing - I cannot understand what the added value is. Having said that, the main issue I encounter since the change of time in October is that the timestamp of the missed calls have the old time.
Fermax Electronica, S.A.U.
November 14, 2025
Hello Giorgos, we would like to inform you that we are working to resolve the issue you described. We appreciate your feedback and apologise for any inconvenience caused.

Nikhil M
The app itself works well—but I cannot pay to upgrade from the free account to the paid plan after my trial expired. I’ve contacted customer service multiple times, changed the country on my account, added a Portugal-based payment card… nothing works. What’s the point of building a good app if customers who want to pay can’t give you their money? Please add a proper web-based payment option instead of relying only on the app store. I genuinely want to pay for Premium—stop making it impossible!
Fermax Electronica, S.A.U.
September 22, 2025
Thank you for your feedback. Your satisfaction is important to us and we will use the feedback you have provided to make future improvements and ensure we provide the best experience for our users.