![](https://play-lh.googleusercontent.com/a-/ALV-UjUFt7XIV7eQhi1M4s0P8i5lbBYMLHJV61hEdRZJr1KmvkyqTv4Rmw=s32)
Brooke Lewis
I can't get even basic functionality on this app. I just to reset my password multiple times just to be able to log in. The code that the app generated to send to my partner doesn't work and only gives an error message. It keeps setting my phone number as Canadian even when I change it to USA. And it took me several minutes to initiate the pick up process today. Very frustrating experience.
Expanded Apps, Inc.
March 20, 2023
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, and we'll need to gather more details on each of the issues you have identified so we can investigate on our end. Please contact us at support@fetchkids.com. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXr7EXYpFNuBSazGJ8fE2Qatqg3BBMLmmXV0t1NJr4_khbzgWw=s32)
Kyle Sprosty
- Flag inappropriate
- Show review history
Update to dev response: Correct. Can't even mark my child as picked up. The app is a good idea but the execution is horrible at best. There has to be a better app/solution out there. FetchKids hasn't worked with my kid's school pickup repeatedly, and has directly led to large delays in kid pickup. Overall, the app is super buggy at best, and some of the "features" it claims to offer are even bigger inconveniences. BOTTOM LINE: Look elsewhere if your school is considering an app of this nature.
1 person found this review helpful
Expanded Apps, Inc.
March 11, 2021
Thank you for your feedback. We are working closely with your school as there have been a few issues with staff training that we are addressing. This has been the reason for the delays - it's related to whether parents can confirm pickups as well as staff. For any bugs you've found, please let us know at support@fetchkids.com so we can fix them.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVCKcROZqAH3QKMdLki8aDllPDeLWlJk6zEKw78Fn5tLWXW9AE=s32)
Jamil Mahmoud
It has some bugs but it has worked for me at least 85% of the time since September. The one thing that has me wishing I could delete it is battery life. This app constantly runs in the background it seems and there's absolutely nothing that I can do about it. In the past two-and-a-half hours it has used up 17% of my battery and I never even opened the app. I only even thought to check that out because my battery life has been progressively getting worse for the last several months.
2 people found this review helpful
Expanded Apps, Inc.
March 2, 2023
FetchKids only uses geolocation (battery) for pickups in progress. When completed, geolocation is off. Battery usage is optimized for mobile (1.15%). There may be other reasons your battery is draining so fast not related to Fetchkids. Please check battery usage on your phone for all apps. Please contact us at support@fetchKids.com for help.