
Cindy Wolph
I LOVE my fireplace!! However, I sometimes have a hard time getting the app/fireplace to connect, even afyer I un-install the app & then re-add it; after I make sure Bluetooth is on & the fireplace has been added as a paired device; after I make sure "location" and wi-fi are both on, etc. THANK YOU!!
4 people found this review helpful
Whalen LLC
November 6, 2021
Thank you very much for your review!!!

A Google user
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App worked great, until it didn't. Everything worked as it should until phone updated to new version of Android this app no longer supports. Now phone will no longer connect to fireplace **Update** as promised, whalen updated the app to work with the new Android and all is well again. Back to 5*
1 person found this review helpful
Whalen LLC
February 26, 2020
Thank you so much for your updated review and we are glad you are enjoying your Whalen Fireplace Bluetooth App.

Tiffany S
Endlessly tells me to check that bluetooth is on. App was working sporadically, but now it doesn't work at all, even after reinstalling. And no, I don't want to call support. If you have any troubleshooting guidelines that would be more helpful
4 people found this review helpful