
Cindy Wolph
I LOVE my fireplace!! However, I sometimes have a hard time getting the app/fireplace to connect, even afyer I un-install the app & then re-add it; after I make sure Bluetooth is on & the fireplace has been added as a paired device; after I make sure "location" and wi-fi are both on, etc. THANK YOU!!
4 people found this review helpful
Whalen LLC
November 6, 2021
Thank you very much for your review!!!

KaroneSakura
Worst app ever. Doesnt always work and recently it stopped working altogether. Now it keeps telling me to use a different app and when I downloaded that app it said to use the other app. There is nothing I can do except turn the fireplace on and off using the control panel on actual fireplace.
Whalen LLC
January 2, 2021
We are sorry you are having difficulty with our application. Please call our customer support number at 866-942-5362 for help in getting your application working perfectly. Thank you

A Google user
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App worked great, until it didn't. Everything worked as it should until phone updated to new version of Android this app no longer supports. Now phone will no longer connect to fireplace **Update** as promised, whalen updated the app to work with the new Android and all is well again. Back to 5*
1 person found this review helpful
Whalen LLC
February 26, 2020
Thank you so much for your updated review and we are glad you are enjoying your Whalen Fireplace Bluetooth App.