First Stop Health

First Stop Health

About this app

First Stop Health gives employees access to a U.S.-based doctors 24/7 for diagnosis and treatment of illnesses including infections (e.g. sinus, eye, ear or skin), sore throat, women's health issues or medication refills. Virtual access to board certified doctors avoids lengthy and expensive trips to the doctor’s office, urgent care, or the emergency room. Wait times are usually less than 5 minutes, and prescriptions can be ready in less than an hour.



First Stop Health is available exclusively as an employee benefit to our clients' employees and their families. Most members have access with no copay or consultation fee.



No pre-registration is required. Download the app and talk to a First Stop Health doctor via telephone or video in minutes.
Download the app and talk to a First Stop Health physician via telephone or video in minutes.

Ratings and reviews

They were great on the first call, even scheduled an appointment for Christmas, which I was confused, but was relieved I would have support on the holidays. And as a gift, the therapist never called; for the appointment or to reschedule. I have also found out I can no longer use the app for some reason? Definitely put this app on the list of companies that really don't care for your mental health.

So, it used to work fine, and it works fine on my fiances phone. But any time I try to use the app, it will refresh what I'm doing every 2 seconds and takes me to the "please wait" screen I cannot even book an appointment. I have deleted and reinstalled, updated, almost anything you can think of. It has been like this for just a little less than a year.

The app is easy enough to navigate, but they only show past doctor appointments, not counseling services (even though they have a tab for counseling visits), there's no way to contact who you're working with outside of reaching out to the FSH general call center where they don't know what they're doing, hang up on you, and can only seem to request someone call you back from a number that's likely going to be flagged as spam by your service provider.

What’s new

Delivering critical bug fixes and thoughtful feature enhancements, improving system performance and providing a smoother user experience