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Awful, it keeps denying my payment for my phone bill. I changed amounts, merchant types, etc., and it denies every time. I was hoping this would protect my debit card from another fraudulent purchase ( which by the way I am still waiting on the results of their investigation, and it's been 2 months). I removed my debit card from this worthless app. Very DISAPPOINTED in this app and my bank! To say I am frustrated is an understatement.
13 people found this review helpful
App doesn't work on my Samsung Galaxy S21. After entering my card info, the screen glitches and flickers with a pop-up that states the app cannot be opened until terms and conditions are agreed upon. There's nowhere to agree to them. Like many other users, I have tried closing the app and reopening and uninstalling and reinstalling. It simply doesn't work. I'm definitely disappointed, as this app came highly recommended by my credit union after fraudulent charges were made using my debit card.
44 people found this review helpful
Does exactly what it's supposed to - allows immediate access to lock and unlock use of the card and sends instant notifications of pending or attempted transactions. I love it. Only two downsides to be aware of - do not for the love of God forget your password! Also, if you don't have a good connection to the internet when you try to access you will be unable to view details about notifications or lock/unlock the card. This means think ahead if you're heading into a building with no reception!
39 people found this review helpful
We're so glad to hear you're enjoying the features and peace of mind that SecurLOCK Equip offers, Jennifer! We apologize for any issues you may have experienced resetting a previous password - sometimes our Forgot PW emails fall into Junk/Spam. Feel free to let us know if you think of anything else we can do to improve. Thanks for the review!