FocalScope Help Desk Mobile

FocalScope Pte Ltd

About this app

FocalScope provides you with the technology to bring your customer service and live chat to the next level. FocalScope is a help desk and email ticketing solution which ensures that you stay organised and deliver powerful customer support – no matter if you are receiving hundreds or millions of emails. With FocalScope Mobile, you can access all your important emails, contacts and tasks on the go. Whether you’re a support agent, manager, or CEO, you can now enjoy the powerful email and customer support features of your office FocalScope instance directly on your Android. Whether you are attending to customer queries, assigning tasks to your employees or checking up on SLA dependent tasks, with FocalScope Mobile you are never left out of the loop.
FocalScope Mobile gives you the following powerful features:
• Access all your private and departmental email, tickets, and alerts
• Exchange internal notes on emails with your team using email notes
• A clear overview of all SLA-dependent tasks
• Assign emails and tickets to yourself or your colleagues
• Access your corporate address book on the move
• True Push notification ensuring real time updates
• Access to your data even when your mobile device is not connected to the internet (data is synchronized and stored on the device)

FocalScope works with all email servers which support POP3, SMTP or IMAP. Customer support has never been this mobile or this easy! To access the mobile version you will need a FocalScope account. It is easy to sign up on www.focalscope.com. Get your whole team on to FocalScope, become more productive and transform your customer service.
Get your FocalScope Mobile Client today. Manage your email communication from the palm of your hand and start delivering 21st-century customer support.

What's new

- Updated UI
- Updated notification module (switch to Firebase Cloud Messaging)
- BEWARE! Minimal Android version for this release is Android Lollipop (5.0)