FSM Navigator: Field Service

CJD Technologies

About this app

The field service app built for technicians who work where the cell network doesn't.

If you're a service tech — HVAC, plumbing, electrical, IT, pest control, landscaping — you spend your day in basements, attics, mechanical rooms, and crawlspaces. The last thing you need is an app that breaks when the signal does.

FSM Navigator was built for the field, not the office.

WHAT YOU CAN DO

- See your next job — already matched to your skills
The intelligent assignment engine picks it before you do. No wading through a queue — your next best job is at the top of your screen when you finish the current one.

- Pull up customer + equipment info in one tap
Customer history, sublocations, equipment, past meter readings, asset notes — all attached to the job, not buried in a folder.

- Capture photos and notes from the asset
Snap before/after photos, add notes, record meter readings — all from the screen you're already on.

- Scan inventory in and out
Check parts on and off your truck with the built-in barcode scanner. Low-stock alerts when you're getting close.

- Update job status from the field
Mark on-the-way, started, completed — and the customer gets notified automatically. No phone calls. No "where's my tech."

- Chat with dispatch and other techs
In-app chat, no SMS needed, no extra app to install.

- Work fully offline
Every screen. Every action. Capture photos, update jobs, scan parts — when you're back on signal it syncs. Nothing is lost.


FOR DISPATCHERS, MANAGERS AND OWNERS

Your phone has a lightweight dashboard too:

• Who's on what, in real time
• Job queue with what's overdue and what's coming up
• Auto-assign jobs by skill, certification, SLA deadline, and current workload
• Team availability at a glance
• Create and assign jobs from your truck

For recurring schedules, invoicing, payment collection, customer portal, and full reporting — log into the web dashboard at fsmnavigator.com. The phone is for the field; the web is for running the business.


BUILT FOR REAL FIELD WORK

We talk to service technicians and the people who run their companies every week. What they actually told us:

— "I can't lose data when I lose signal."
— "I don't want to train every new hire for two days."
— "I want to see my next job before I finish the current one."
— "I shouldn't need three apps to do one job."

That's the bar we're building to.


WHO IT'S FOR

• HVAC and refrigeration techs
• Plumbing and gas-fitting services
• Electrical contractors
• IT services and managed service providers
• Cleaning and janitorial businesses
• Pest control operators
• Landscaping and outdoor services
• Appliance repair shops
• Any small-to-mid service business with 2–100 technicians


KEY FEATURES

• Intelligent technician matching — evaluates skills, certifications, SLA deadlines, and current workload
• Offline-first sync — every screen works without signal; never lose work
• Photo capture and job notes attached to the asset
• Asset and equipment tracking with meter readings
• Inventory management with built-in barcode scanner
• Push notifications for new jobs, status changes, and chat
• In-app team chat
• Role-based home screens — Owner, Dispatcher, Technician, and Inventory Manager each see what matters
• SLA timers on every job
• Customer and sublocation directory in your pocket
• Multi-factor authentication and encrypted offline storage

Free tier supports up to 5 technicians. Paid tiers unlock auto-assignment, full team management, recurring schedules (web), inventory features, and more.

Visit fsmnavigator.com to set up your account in ten minutes.

What’s new

Welcome to FSM Navigator — your field service workday in one app.

• View and update your jobs, with photos and notes
• Works fully offline; syncs when you're back online
• One-tap directions to every job
• Automatic time and mileage tracking (IRS-ready)
• Barcode and QR scanning for parts
• Team chat and push notifications
• Inventory and Asset management