GenticFlow

GenticFlow

About this app

GenticFlow helps IT teams and MSPs investigate and resolve endpoint support issues faster.

The mobile app gives technicians access to devices, tickets, alerts, and investigation details from anywhere, so routine issues can be reviewed, acted on, or escalated without waiting to get back to a desk.

GenticFlow connects the support request with the affected endpoint in real time. It helps identify the likely cause, run approved fixes, verify recovery, keep users updated, and provide technicians with the evidence they need for harder cases.

Use GenticFlow to:

• View endpoint-related support issues
• Review device context and investigation results
• Track remediation progress
• Receive important support notifications
• Follow issues from intake to resolution
• Escalate with useful evidence and context

GenticFlow is built for lean internal IT teams and small MSPs that want faster endpoint support without replacing their existing ticketing or management tools.

What’s new

- See active alert counts and highest severity directly on endpoint lists and details.
- View alert and ticket details directly from endpoint activity.
- Endpoint asset information now refreshes automatically for online devices.