Dan Brown
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[Update 04.30.2021] I see the fix was to just create a shell to mobile website...did we also lose biometric login? ... [Update] It's been broken a looong time. Update Apr13,2020 vendor suggested App uninstall/reinstall which I did. Issue remains. :( Update Apr8: App Update, doesn't launch with "Insecure Network Connection" bug. Same message on mobile, home wifi, and even with VPN. Time to get new app developers, it seems they are just guessing at this point. Where is the QA testing?
11 people found this review helpful
The Guardian Life Insurance Company of America
4 May 2021
We would like to confirm that the update has been made and biometrics have not been removed. For further assistance, please call 1-888-Guardian (1-888-482-7342).
Sara Larscheidt
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bit tricky on login... bouncing between email and app to login... there's got to be a better way to verify. Also, entering any letters was debilitating and painful. Took me 25 minutes to enter my partner's info to update my beneficiary. Ridiculous.
1 person found this review helpful
The Guardian Life Insurance Company of America
1 May 2023
Thank you for providing your feedback. We're sorry to hear you experienced difficulties on our app. We welcome you to contact us at ILSolutions@glic.com or at 1-888-Guardian (1-888-482-7342), Monday -Thursday from 8:00 a.m. - 6:00 p.m., and Friday 8:00 a.m. - 5:00 p.m. EST, to review how we can update our app to better suit your needs.