
Cassandra Martini
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I was able to log in and do the 2 factor identification, but the screen is just a blank placeholder. When I click on anything, it says "We can't access your sign in and security information at this time. Try again in a few minutes." I have tried again at multiple time intervals, nothing changes.
1 person found this review helpful
The Guardian Life Insurance Company of America
April 23, 2026
We're sorry to hear you have been experiencing issues logging into your mobile app. We welcome you to call us at 1-888-Guardian (1-888-482-7342), Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST. Alternatively, you may email us at CustomerCare@guardianlife.com

Sean Dolney
The app very rarely openings and when it does, I have to log in multiple times to get logged in. When I do get the app to open it asks fir my username, then password, after that it asks for my biometrics, then the cycle repeats multiple times until I finally get logged in. I have uninstalled and reinstalled multiple times and still the app does not work properly. Frustrating!
3 people found this review helpful
The Guardian Life Insurance Company of America
March 30, 2026
We're sorry to hear you have been experiencing issues logging into your mobile app. We welcome you to call us at 1-888-Guardian (1-888-482-7342), Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST. Alternatively, you may email us at CustomerCare@guardianlife.com

Nik Melchior
Login is impossible. Sometimes the app crashes, other times it gets stuck demanding notification permission. When I do manage to enter a one-time code received via email, I am only rewarded with a pop-up demanding that I enroll both email and phone number, but there's no way to do that, since I'm stuck on the 2FA screen.
4 people found this review helpful
The Guardian Life Insurance Company of America
March 10, 2026
We're sorry to hear you have been experiencing issues logging into your mobile app. We welcome you to call us at 1-888-Guardian (1-888-482-7342), Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST. Alternatively, you may email us at CustomerCare@guardianlife.com.