Ugly Interface. Bare Bones Functionality Uses only half the screen after logging in. Only allows you to view your member cards. Even those cant be viewed within the app but end up getting downloaded. Seriously, its 2015!
Doesn't work! I've tried and tried to choose a provider but the drop-down arrows do absolutely nothing. I've reinstalled the app but it still doesn't work. What a joke! It shouldn't be this frustrating. In this day and age, you can't find developers who know what they're doing? 👎
Useless This is not an app. This is a viewable version of ID cards. No other functionality such as claims, benefits, etc, exists. Disappointed that insurance companies don't even want to invest in making customer's life better especially after paying so much.
Useless! The list of dentists I get is always outdated. Today, I took a chance that something may be up to date, and the listing I got was 49 dentists in the SAME OFFICE in Odessa, Texas. Are you kidding me??
Terrible This is a horrible app, doesn't work. Cannot search providers. After I put in my location, the selection for the plan type, such as PPO, doesn't register you are selecting anything. However, I also went to the website and looks like it has the same problems. So, there is absolutely no way to look up to see if your dentist takes your insurance. Guess we will all have to call and bog down their phone lines some more. Also, just fyi, I did uninstall and reinstall and have been trying for over 2 weeks.
Get used to entering your password This application is convenient for submitting claims. I don't like that if you open another application or put this one into background it will log you out and you'll have to enter your password again. You'll also lose everything that you have done. Not possible to submit PDF receipts using the mobile application.
1) Fixed minor issues
2) Added additional features
a) Save and retrieve provider information for latter use
b) View Map information
c) Get directions to selected provider from any where with in US (touch and hold any point on the map and get directions from the point)