We're sorry to hear you have been experiencing issues logging into your mobile app and we are happy to help troubleshoot this with you. We welcome you to call us at 1-888-Guardian (1-888-482-7342), Mondays through Thursdays from 8:00 a.m. - 6:00 p.m., and Fridays 8:00 a.m. - 5:00 p.m. EST. Alternatively, you may email us at ilsolutions@glic.com.