Very simple I used this app for the first time to file a claim. It couldn't be any more simple or convenient. I highly recommend to make the claim process easy and pain free. For some reason it does say username and password is incorrect when I first open. I just say ok and then log in on my own on the main page. It then works as it should. This part needs to be looked on to.
What happened? It doesn't work! I used the petplan app many times on my tablet and phone and now it keeps telling me that my user or password are incorrect. I can get on their site with that user and password but the customer service guy said that I must be doing something wrong. Really? I'm not that stupid! UGH
Used to be great This used to be awesome for filing claims. The app no longer works. There is something wrong with the authentication process and I can't use it. The company is aware but can't seem to fix it and have no ETA for when they might be able to.
Can't submit claims The first time I used the app it worked great and was a smooth transaction. Now when I try to submit claims it fails. What a pain after all the work of uploading files and filing in all the required information!!!
Can't upload documents This app is useless unless it lets you upload documents. Current version only allows you to take pictures, or use existing pictures to submit a claim.
Great when it works Authentication seems to be broken. I cannot login via the app where i had no trouble previously, buy website login is fine. The app is so much easier than all the forms this really is annoying.