Fetch Pet Insurance

3.44K reviews
Content rating
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Screenshot image
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About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.
Updated on
Jul 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Financial info and 6 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.37K reviews
Lex Joy
July 14, 2021
This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).
78 people found this review helpful
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Fetch Inc.
July 23, 2021
Hi Lex! Thanks for your review. We apologize for any issues logging into the app. The forms aren't mandatory if you're filing a claim through the app or our website. We would be happy to help with any questions or concerns you have. Please email us at help@fetchper.com anytime! Thank you.
A Google user
December 8, 2019
Would do 0 stars if I could. App cannot open on Google pixel 1 with Android 10. Even with a fresh uninstall and reinstall. It didn't work when I was on Android 9 either. What happens is I try to open the app, it shows the splash screen, but then it just crashes. Can't get to login screen or anything. The app just crashes, so it's completely useless.
23 people found this review helpful
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Fetch Inc.
October 29, 2020
Hey Ryan, we're really sorry about your experience. We want to let you know that our latest update to the app is now available for download. We’d really appreciate it if you gave it a try. Let us know what you think and send us an email at help@gopetplan.com. And don’t forget to check back weekly for the latest updates.
Dyl N
May 20, 2022
App doesn't load properly, close it out and reopen, still waiting on a blank page. Then when it finally does decide to work you click a link in app it goes blank again and have to close out, go back in and start all over. No way to change your policy on the app, tried to cancel but nothing in app that allows you to or even tells you how to go about canceling. You call the number and sit on hold for 30+ minutes only to get someone who will circle around to keep you... Nice sounding people though.