Gorgias

Gorgias Inc.

About this app

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.

From our mobile app, you can:

Provide Customer Service On Every CRM Channel

- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores

Cut Customer Support Time In Half

- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Ratings and reviews

Can barely read tickets or chains on this at all, half the time the most recent response just isn't visible. It'll show the preview message but going to the ticket just has it jumping around or otherwise being unusable. Pc is pretty good, mobile is abysmal.

Uhm so using/editing macros on the app is impossible, it won't pull in saved images in macros either?? I can't refund a customer or do anything else. The only thing it's probably useful for (for some people, I guess) is if you want to check in on how many unassigned queries you can probably. Hope it becomes better!

I feel theres so much value in this app! I truly wish theres a keyword function we can all use to identify top queries etc. With iOS 15 and all other changes happening, I think keyword search is a powerful tool not only for customer support but also for marketing as well.

What’s new

We've fixed an issue with in-app notifications not routing users to ticket details correctly at times.