Gorgias

Gorgias Inc.

About this app

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.

From our mobile app, you can:

Provide Customer Service On Every CRM Channel

- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores

Cut Customer Support Time In Half

- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Ratings and reviews

Unable to copy and paste from messages. Not having th ability to listen to voicemails or make calls from the app compared to desktop version.

Uhm so using/editing macros on the app is impossible, it won't pull in saved images in macros either?? I can't refund a customer or do anything else. The only thing it's probably useful for (for some people, I guess) is if you want to check in on how many unassigned queries you can probably. Hope it becomes better!

I'm currently experiencing technical difficulties with this app. I was using it this morning and I did find, however, I get booted out of the server on the app and login and it takes me to verify my email and when I go to verify my identity and it doesn't log me in on the app. are you guys undergoing maintenance?

What’s new

We've improved agent presence indicators in the ticket details and ticket list views, as well as the ticket quick actions in the ticket list view.