Pakistan Citizen Portal

National IT Board, Government Of Pakistan

About this app

Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system will serve as carrier of complaints to their respective offices across all over Pakistan. Eventually, the citizen feedback will be linked to an officer’s performance and promotion. The App will serve as complementary channel between citizen and government.

Ratings and reviews

I filed a complaint through the PCP app on 16 July, and according to the PCP policy, complaints should be resolved within 20–40 days. However, as of 1 September, my complaint is still under process. I request the concerned department to ensure that complaints are resolved within the stated timeframe and that a proper solution is provided. The app is a useful initiative, but more sections and relevant departments should be added to make the complaint system more comprehensive.

My personal observations based on my 3 consecutive complaints against SNGPL. App is best but who running the app, are working like traffic police. they simply forward complaint to the quarter concerned and then resolved it on the basis of the departments unjustified reply. Also they don't work on negative feedback against the department.

Very Disappointed! My complaint regarding the school's reopening has been open and unresolved for the past 6 months. It is not a major or complex issue, yet there is zero progress. Due to this continuous delay, our children are being deprived of their basic education and valuable time. The system feels completely inactive and ineffective. Please take immediate action and resolve this pending issue!