The item was 1 of 3 piece suit. I received an email saying "We've messed up. We're sorry.", stating that 1 of the 3 piece items was sold out. I found one that I said they could swap it for and they said they will not swap. The best they could give me was a $5 voucher. I even told them that the shipping cost was $10. But they then again said that was the best they could do instead of biting the shipping cost for their own admitted mistake. Poor customer service in my opinion.
20 people found this review helpful
Really frustrating user experience on the app... cart keeps getting emptied at checkout and you're basically forced to start all over again. Happened to me 3 times! I noticed this happens when trying to buy items that are almost sold out (I.e. only 1 or 2 left in stock). I would have called it quits and not bought anything but I really wanted a specific shirt so I re-did the process 4 times before I could finally get a successful purchase. Total pain! Please fix this, devs. Thanks!
58 people found this review helpful
The app is fine, it works well. It's not so hard to navigate or use. Occasionally an ad I click on social media will not open the product I clicked on in the app and instead just opens the app on the home page. Product shipping time varies widely. It can take a few days or it can take several weeks. Sometimes when it takes weeks shipping information will not update for weeks until the day the product is being delivered. So far I have received all that I ordered even if it is very late.
33 people found this review helpful