1K+
Downloads
Content rating
Everyone
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Screenshot image
Screenshot image
Screenshot image

About this app

Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for Android as the perfect companion to our web app.

Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.

Use the mobile app to:

- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.

As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.
Updated on
Sep 23, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity and 2 others
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

What's new

New Features:
- Search for conversations by keyword and advanced filters.
- Undo sending conversations.

Improvements:
- Adjust the height of the subject field automatically.
- Navigate back after closing a conversation.

Bugs:
- Fix ratings sometimes display the wrong name.
- Prevent unexpected conversation reopen events from showing.
- Fix the avatar in the navigation bar not updating after reassigning.
- Fix collision detection from not working reliably.