
ASHISH SONI
Worst app ever.!!! Believe me I have been using GTPL for 10+years now. I haven't seen the worst app like this. They introduced Chatbot which doesn't do anything other than repeating the same question. I was facing WIFI Internet issues and they resolved the issue without any OTP. I received the complaint number and it's written that you have to share otp once you are ok with the resolution. But it's closed without any OTP sharing and this happens not only once. But three times. Worst experience
4 people found this review helpful
GTPL Hathway Limited
August 20, 2026
Hello! This is certainly not the experience we wanted you to have. Could you please contact us with the details of the issues you’re facing? You can reach our call center at 97276-33633 or email us with your issue along-with your registered mobile number and details, including your account number OR User ID OR NUID at yoursupport@gtpl.net.

Kuldipbhai Khachar
⭐☆☆☆☆ **Very poor customer service from GTPL.** I registered a **WiFi connection shifting request on the 25th**, and even after several days, it is still pending. I have **followed up multiple times** with customer care, but every time I receive only promises—no actual resolution. No technician has visited my location, and no one has provided a proper update or confirmed a timeline. It is extremely frustrating to pay for a service that I cannot use because of GTPL's poor response
2 people found this review helpful

Pankaj Bairagi
GTPL is one of the worst broadband providers. Their service is extremely poor, and customer support is practically non-existent. You can't even renew your connection yourself—everything requires calling an agent, even for a simple recharge. There is no proper online self-service available. On top of that, the internet connection is very unreliable. It keeps disconnecting frequently, and network issues happen regularly. Overall, a very disappointing experience. I would not recommend GTPL
2 people found this review helpful