Gubagoo

The Reynolds and Reynolds Company

About this app

This is our new Gubagoo app, helping to keep you connected with your customers on the go.
This version of the app provides an enhanced chat experience, but does not yet have all of the features of the legacy version.
Just like in GLive, you will be notified of chats, you can monitor conversations in real time, and ResQ those chats - from anywhere!
The original version of the app is still available in the app store, and has our full mobile feature set, including Virtual Retailing connectivity, dashboards, and reporting.
Here's what is currently available in this enhanced app:
- View live chats across all channels (except Textt, coming soon)
- Take over (ResQ) live chats
- Send messages to your customers
- Send whisper messages to Gubagoo chat specialists and your staff
- View and send inventory, offers, and contact cards
- View and send your saved responses
- Send files, such as photos, videos, and PDFs
- Enter and view customer details
- Enter lead information and submit the lead to your
CRM
- Push notifications
If you need access to any of the following features on your mobile device, you will still need the legacy app:
GLive:
- In-app notifications
- Do Not Disturb mode
Virtual Retailing Features:
- View deals
Dashboard and Reporting Features:
- View history
- View dashboard
- View leads
- View saved responses
- View inventory
- View offers
- View and edit your profile information
- View and edit your notification settings
- Access our help center
This app will be continuously updated to include the features from the Legacy app, and will soon replace the original.

Ratings and reviews

This app does not sync well with device accessibility settings. If screen zoom is enabled, the "enter chat" and "close chat" pop up buttons cannot be pressed without reducing screen zoom below 50%. This is incredibly frustrating to someone who NEEDS screen zoom in order to easily read text on the screen. Also, this app does not offer an internal "dark mode" nor does it conform to the device's "dark mode" setting. This makes the app harder to use for those with poor eyesight.

Absolute dumpster fire of an app. Updates 3 times a week and still crashes every time I try to enter a chat. Same goes for everyone else on the floor. I wish our store would dump this junk and find a better solution

This app is constantly crashing when I try to enter a chat, I can't respond to inquiries or communicate with clients when it continues to crash. No option to report a bug, I believe their priorities are focused on the Apple platform and definitely not Android devices. I use a Google Pixel 10 Pro XL, this is the ONLY app that crashes incredibly frequently.

What’s new

Various bug fixes and improvements