
Rob Johnson
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Update--App is now working fine, bugs have been fixed--thank you! App doesn't work. Searching for hotel in London for September, all I get is error message "something went wrong. Please try again". Try again still nothing. Do the map search "no hotels available in this area"--all of London. Reinstall app same thing. Website shows lots of availability. App is useless if you can't search for a hotel.
1 person found this review helpful
Hi Rob
Please accept our apologies on this - we had a bug that only happened in very specific scenarios but we believe that has been fixed in our latest update.
Please update the app and let us know.
Kind regards
Premier Inn

KT Kay
When I tried to update my address and hit the save button, it looked OK in the app, but then sent me an email showing "the changes", but showing previous address. So went in and had to change it again, this time ok, but email showed half correct new address, but wrong town!! Although different new town in the app. Obviously a glitch somewhere.
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Diana Lauren
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UPDATE 13/05/22 Hello, I have installed the recent update and sadly I am still getting the red box saying 'something went wrong' when I try and search for a hotel, tried multiple locations, same message! Works on your site though, so hotels not sold out!!! Please advise Thank you Still not working, seems as if others are having issues too. I'm an Android user.....is this the problem??? Come on Premier Inn please, please sort it out!! Thank you UPDATE 01/06/22 All working now:) Thank you
3 people found this review helpful
Hi Diana
Premier Inn again, we've been trying to understand the reason for this and we believe that it should be fixed in this latest version. Please let us know if it has worked now? Apologies on this but it's been tricky to identify the cause of the bug as it is affecting a small amount of users. Fingers crossed we have solved it this time!