4.6
700 reviews
50K+
Downloads
Content rating
Everyone
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About this app

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your trip quick and easy.

Personalized experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your trip planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets.

Manage your account – With all your details in one place, including payment options, personal details, and currency settings it’s easy to create and manage your experience how you want it.
Updated on
Aug 28, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info, and Financial info
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.7
683 reviews
Andrew Tribe
August 31, 2025
obviously a few bugs in this app, no matter what I do I can't create an account, app keeps erroring out with "default language too long"
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Padmal
August 1, 2022
Okay. This app is crazy and super buggy. It has a very nice user interface; but what's the point when it's not working? I booked a ticket from Heathrow to Paddington station and I had to close and reopen the app several times to get the booking completed. When I try to find the return ticket, it doesn't show the ticket in active tickets. Luckily I got the good old emails and used that PDF as my return ticket. Be very careful. Have the tickets emailed to you without depending on the app.
10 people found this review helpful
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Ricardo
April 29, 2022
Tried to buy a single ticket over the app but it kept on stalling and retrieving a error message. Gave up, but later I was charged 3 times and received 3 tickets! I asked for 3 refunds on the 20th april for the unused tickets and simultaneously made a complaint and got reference numbers. 40 days passed by and still no reply. Tried to call over the phone but no answer.
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What’s new

Planning your trips just got smarter!
You can now seamlessly add your journeys to your favorite calendar app, helping you stay organized and never miss a step in your travels.

Stay on top of your tickets!
With new push notifications, you’ll receive timely reminders and updates about your tickets, so you’re always prepared and ready for your journey.

Improved performance and stability
We’ve resolved minor glitches and enhanced overall app stability for a smoother experience.

App support

Phone number
+443456001515
About the developer
HEATHROW EXPRESS OPERATING COMPANY LIMITED
bruce.morrissey@heathrow.com
The Compass Centre Nelson Road, Heathrow Airport HOUNSLOW TW6 2GW United Kingdom
+44 7808 116109

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