Help.center

Micro.company

About this app

Help.center brings your customer support inbox to your phone. Triage conversations, reply to customers, and stay on top of your team's work from anywhere.

Help.center is the mobile companion to the Help.center support platform. Sign in with your existing account to get started.

MANAGE YOUR INBOX
Browse every incoming conversation in one place. Filter by status, assignee, source, or date to focus on what needs attention-open tickets, conversations assigned to you, or anything waiting for a reply. Search to find any conversation in seconds.

REPLY TO CUSTOMERS
Read full conversation threads and respond directly from your phone. Send email replies, update conversation status from open to pending to closed, and move between conversations with built-in navigation.

COLLABORATE WITH YOUR TEAM
Add internal notes to any conversation and @mention teammates to loop them in — without sending anything to the customer.

NEVER MISS A THING
Push notifications keep you informed the moment a customer replies, a conversation is assigned to you, or you're mentioned by a teammate. Tap any notification to jump straight to the conversation. Choose what you're alerted about across mobile, email, and Slack.

WORK ACROSS WORKSPACES
Manage multiple Help.center workspaces and switch between them instantly. Your inbox and filters stay scoped to the workspace you're working in.

Help.center is a B2B customer support platform. This app requires an existing Help.center account, which businesses create on our website (https://dashboard.help.center).

What’s new

Initial release