Helpling

Helpling group

About this app

Helpling is an innovative online marketplace, helping you to connect with insured domestic cleaners. With our app, you can find and book insured domestic cleaners in your area and conveniently manage your bookings. Simply create a profile or use your existing Helpling customer details to access the app. The Helpling app is only available for customers in Germany, France, United Kingdom, Ireland, Netherlands, Italy, Switzerland, Australia and Singapore.

** How Helpling works **

1. Enter your postcode to see if there are any cleaners in your area
2. Choose frequency, duration and date
3. Enter your contact information
4. The cleaner will attend on the agreed date once confirmed

- Features -

+ Convenient booking process: To make a new booking, just tell us when and how often you need your cleaner and we’ll match you with insured cleaners available for your appointment/s.

+ Profiles of cleaners: When making a new booking, you'lll see profiles of the available cleaners, including ratings and reviews from current and previous customers.

+ Overview of all your appointments: See all your upcoming appointments to help you plan your schedule.

+ Reschedule your appointments: You can now amend your appointments individually or in bulk.

+ Chat with your cleaner: You can chat with your cleaner at anytime using our integrated chat feature.

+ Secure online payments: Pay securely with any major credit/debit card. You’ll receive your electronic invoice via email after the payment has been processed.

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For more information please visit https://www.helpling.com or contact us via email: [e-mail].

Ratings and reviews

You make a booking request for a specific cleaner at a specific price and then they will just book someone else for you for a lot higher price. Cleaners show up late, cancel or want to change dates last minute, or not at all. Many functions, like simply cancelling a booking requires a call to customer service. All very frustrating and time consuming. I like the concept of this service, but don't feel treated like a customer.

Another chance given to this company, another horrible experience, this time the cleaner didn't show up at all. Worst technology AND service I've ever experienced. Is it Helpling's fault? Yes it is: on top of bad design, the entire platform is built around opacity. No email or telephone number of cleaners, super difficult to cancel/change bookings, you find yourself continuously booked with cleaners you didn't choose, you get charged for cleanings that never happened. Avoid.

The app is good for what it does. However for some actions like booking a new appointment it redirects you to their website instead of managing this in app. Not sure if they are looking into making this work within the app. Most time there is a long load time between tap on the app and load up the app. However once it's open, it's easy to use and simply to follow. With a few more improvements I'd change my score.

What's new

- Bug fixes and stability improvements