
A Google user
Downloaded it, made sure I was connected to my wifi, launched the app and it won't connect. I get an error message that says: "Application support not enabled. The application functionality is currently disabled by your service provider. For further help, contact your service provider support center." It then gives you the option to close or contact support. When you choose contact support, it goes into the app and walks you thru troubleshooting. Everything it asks, I did & still doesn't work.
11 people found this review helpful

DJ A
Works half the time at most. When it works this app is solid, you can view all the devices connected, reset the modem, pause access to a device. It is very handy with kids. Usually it won't connect though, even when wifi is working fine the app says can't connect, then we call midco, then they reset something, and then it might work. Really it is junk overall.
3 people found this review helpful
Hi David, have rolled out app upgrades. Could you please see if you have the latest version and let us know if you are still experiencing these issues?

A Google user
The app will not reconnect to my modem and I need to make wifi available to my daughter as I paused her connection yesterday and now I can't get her back on line. I've been on the phone with a Midco rep, who is very sweet, and she's trying to figure out what's going on. Very frustrating situation, not to mention time consuming.
3 people found this review helpful
Hi Bryan, so sorry to hear that you were having this issue! If you haven't been able to resolve it, could you please reach out to us by text at 64326 or Facebook (Facebook.com/MidcontinentCommunications) or Twitter (@Midcontinent)? Thank you.