
Stephanie Torok
I've encountered so many issues with this app. Regularly freezes on me or logs me out without being able to get back in unless I completely uninstall and reinstall the app and redo all the settings. This has been the 8th time in 2 months. Phone and App are up to date always and it's incredibly frustrating to be locked out of my building/apartment due to the app.
iApartments, Inc
May 12, 2026
Hi Stephanie. Sorry to hear about the issues you're having. That certainly is not the norm and we'd love to help you. If you have a chance could you please reach out to us at support@iapts.com? Or call/text us at (833) 464-2787?

Karen Atkinson
I am having the same issue that many others are having in the last few days. Clearly the canned response "Hi! Try updating to the latest version. I think your problem will be fixed :)" is not helpful! Many have said they have uninstalled and reinstalled and the app is still not working! What is the latest version? I uninstalled and downloaded what I assume is the latest version (1.65.0) from the Google Play Store and the app still does not work. You all need to do better and fix this!
6 people found this review helpful

Jeremy Rose
Not been a great experience so far. Can't help but feel this thermostat is misreading the room temperature due to itself running hot. As in, out in the room, it certainly feels cold, walk up to the thermostat and it's reading 74. I have the heat come on at 68. Also the lack of control on the thermostat, require wifi? This whole experience feels, not good. The smart lock is fine, but I feel sketch with it too. They also installed the smart lock just right overtop one of my magnets vs moving it?
12 people found this review helpful
iApartments, Inc
January 13, 2023
Hi Jeremy Rose, we apologize for any inconvenience this has caused and appreciate your valuable feedback. We would love the opportunity to assist with your thermostat issues and get these taken care of for you! Please contact us at support@iapts.com or 833.464.2787 so we can assist you further.