IBM Software Support

International Business Machines Corp.

About this app

Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your company’s open support cases, access to relevant details and elevate a case in the same place.

App Key Features:
• Ability to see a list with the support cases opened by my company.
• Ability to see selected case details, status, updates, who is working on it (ownership).
• Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
• And there is more to come…

What’s new

• Easy access for Platinum customers to reach their Platinum Support Advocate from the app
• Ability to review known issues associated with your products in one place
• A new Resources tile providing clear details about Platinum Support benefits
• Ongoing security improvements to enhance protection and overall app stability