IBX

Independence Blue Cross

About this app

Download the new IBX app for your Android to help you make the most of your Independence Blue Cross health plan. With new and improved features, the IBX app gives you easy access to your health care coverage 24/7, wherever you are.

Use the app to:
• Access coverage and additional benefit information
• View, share, or order a new ID card
• Build a virtual care team for quick access to your primary and preferred providers
• See your most recent claims and any open referrals
• Find or price a prescription drug
• Track deductibles and spending account balances
• Reach your health goals with Achieve Well-being tools
• Sync your Apple Health data automatically into your Health Trackers
• See important notifications, personal reminders, and health messages
• Pay your premium

Ratings and reviews

For the past few YEARS, the app has hung at login requiring a cache clearing EVERY time I tried to use it. A month ago, it would let me login, but wouldn't load my account making me fear my coverage had lapsed. TODAY: all the buttons work except the one I need. Login. Sits there and does nothing, despite cache clearing. Completely and utterly unacceptable for YEARS now. Do better.

This app stopped working around 2019 - won't accept my login credentials. IBX has advised me to uninstall, then reinstall. This fixes the problem, until the next time I try to log on. I've gone through this process multiple times, and it's getting old. Can't even reset the password, because it asks me to answer a security question, without showing the question. I'm done with this app until they fix it. Update, 2024 - decided to give it another try. Still broken.

Per usual android version sucks or they don't focus on it. How is it I can sign into the website just fine yet I keep getting password or username error messages when signing into the app. There are issues submitting reimbursements for your spending account, you submit it & the app says submitted but stays on the same screen only for you to risk backing out & potentially canceling the submission. Then to see it indeed didn't submit. I was signed in using the biometrics & it randomly stopped..

What’s new

With this update, we've made some minor enhancements and bug fixes.