Devin
It's 2024, yet you cant make payments to your cards between 10.30pm and 3am? All of this is supposed to be automated, why this stupid limitation? This is not 1998. Basic app, horrible service and system. This is not a system you can count on. Also, support for Apple pay, but not Android/Google Wallet? Very outdated.
International Card Services BV
March 14, 2024
De Card werkt 24/7. Wordt het saldo aangevuld met iDEAL? Dan gaat het geld niet rechtstreeks van betaler naar ontvanger, maar wordt de garantie gegeven dat het geld er aan komt. De betaling kan daarom worden verwerkt, behalve in onze nachtverwerking van o.a. de echte bedragen. Nieuwe betaalmogelijkheden zijn lastiger dan bij bankpassen.
Groet,
ICS
Helen King
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Won't send me a code to authenticate my login. UPDATE: A month after I posted this review I rang the customer service line (before I saw the reply on this review). After a 20 min wait a very helpful person was able to sort the error out. My email address had been recorded incorrectly. The app is now working fine. It often crashes when I am trying to login to authorise payments but there is a work around (if you click 'opdracht goedkeuren' instead of 'inloggen' you can then login.)
3 people found this review helpful
International Card Services BV
May 27, 2022
Update 27/5: Thank you for your update, Helen. Good to read that the work around helped you.
Sorry for the inconvenience, Helen. If this problem still appears, can you please contact us? You can find the number on the back of your Card or via the contact page on our website. My colleagues will gladly help you.
Thijs Nederlof
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App server is down. Can't login on the website, because I need to approve via the app... Edit: server down again Edit: server working now, but this app is still kinda bad. Unskip-able splash screen, it has to "load" something once you press the login button, and whenever you open another app and move back, you have to login again. Even if you switched to something else for 2 seconds. Still a nice credit card though.
International Card Services BV
May 12, 2023
Sorry to read that you can't verify your login attempt on the app, Thijs. If this problem remains please contact our Customer Contact Center. You can find the telephone number on the back of your Card or on the contact page of our website. My colleagues will gladly help you.