
Ahmed Ismail
Terrible customer service. They completely refused to help or even send a paid technician just because I don't have the original order ID. Now my fan is useless. To make matters worse, I checked the website and app to buy a spare part myself, and the delivery time is a ridiculous 4 to 6 months! I own 4 ceiling fans from this brand; 3 of them are no longer working efficiently and are essentially trash now. I am throwing them away. I do not recommend this brand at all. Avoid.
6 people found this review helpful

Magriet Joubert
No buttons as described in FAQ. In FAQ, it states under "my orders" I can edit and change my order if its not been sent. It's only being sent 10/08/2026, due to stock shortages, yet I still can't order and they're not emailing or contacting me back.
2 people found this review helpful

elmo
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The app has many non functioning features. There is no error message, you just "click" and nothing happen. The vacuum cleaner I've bought 3 months ago is broken and it never work properly since the beginning. Definitely not raccomended. update: they rebuild the app and you can't even select the direction of the fan.
4 people found this review helpful