CarelonRx

CarelonRx

About this app

With the CarelonRx app, you can get more from your pharmacy benefits. Look up the price of a prescription, find a preferred pharmacy, and manage all your medications in one place. Refill prescriptions from the app and track shipments until they’re delivered to your door.

The CarelonRx app allows you to:
• See all prescriptions at a glance
• Compare costs and check coverage
• Find a pharmacy in your plan’s network
• Sign up for home delivery and automatic refills (on certain prescriptions)
• Check order status and track shipments
• View prescription history
• Access or download your digital ID card
• View claims history or make a payment
• Update shipping and payment information and communication preferences
• Chat live with pharmacy member services or schedule a call back

You must have pharmacy benefits directly through CarelonRx to use the app. Contact your health plan to check, if you aren’t sure.

This app does not collect any information or share any personal data with the Apple® Health app or Google PlayTM store app.

Ratings and reviews

When they send an email with the 6 digit verification code and you enter it, there is no way to move forward. No button, no nothing. You are stuck. Unable to enter the app.

They've updated the app so now it tell you why you can't register. It's just a loop where IngenioRx says I have to use the Anthem site, but anthem tells me to use IngenioRx. And when I call IngenioRx they always tell me to use the app. Long story short, I guess you can't use the app if you're on Anthem, but it's not clear why...

Can't get passed the security verification. I enter the code but there is no button to select ok or move on. I try the website and get sent in a loop back to blue cross then they send me to ingenio

What’s new

We update this app regularly to continually improve it for our members, which includes adding features, enhancing functionality, fixing bugs, cleaning up code, and more. This update includes: upgraded security powered by Okta — featuring advanced authentication, multi-factor support, and a streamlined login experience — plus a new Member Threshold Amount option, letting you control how much CarelonRx can charge above your estimated order without re-authorization.