
Logan Lillie
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9/5/22 Game is great. App is trash. Have to open and close it 3 times to get it to load. Anytime you recall support or have more than 10 incomings it's always "loading" and loses connection until you restart it. Even switching between villages to fast confuses it and you have to restart the app. 5/31/25 no change, still terrible connection problems. 4G, 5G, or WiFi, doesn't matter. Still have to open and close the app to do a few things at a time before it starts lagging and can't connect.
14 people found this review helpful
InnoGames GmbH
June 3, 2025
Hello! We are so sorry you are going through this. Could you please reach out to our support team to look into this?

Aaron
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App continues to crash constantly, can't maintain a log in even connected to wifi. Makes the game unplayable unless your at home in front of your PC. Which is crazy cause it's just a browser game... App seems good so far for the game. Although some of my friends can't seem to download it. Not sure if it needs to be updated for their system or not.
2 people found this review helpful
InnoGames GmbH
December 11, 2024
Hello, we are sorry you are having a negative experience with our game. Could you please report these issue to our support group?

A Google user
Mixed emotions for this game. Customer service is fast but not helpful. The app crashes glitches and loads alot. I needed some help with the glitches that were happening with attacks of player villages and the representative was like, " This is a game mechanism and not a bug or something else. Unfortunately beginner protection cannot be recovered once it's lifted (for any reason)." All the best, Viele Grüße. I am disappointed of how they act to players that actually enjoy playing this game.
19 people found this review helpful