I texted about scheduling a walk with Laura, she's awesome. And well, it was the best customer service experiences I've ever had. I sent multiple pictures of my derpy little dog and was just blown away with Samantha's customer service. Very professional, yet very lively about my dogs. I highly suggest anyone with a dog to this app, great purple here. And I'm not the one to write lengthy reviews. You guys rule.
Android app has sooo many bugs. Being a walker, having it work well is very important. App hardly ever syncs up with the notifications. Walks don't pop up on the 'find walks' but they come up as a notification so its usually too late by the time you click the notification. Wag support hardly answers you, if they do its 2 hours later. Too many walkers, not enough clients. App definitely needs an update. Gave it 2 stars bc when it does work, its really nice.
I earned 3 free dog walks for answering some questions about a friend who was trying to get hired with the company. I have YET to get a walk because they say they are limited on walkers in my area. They have canceled two requests now (most recent one I put in a week early). They say they will confirm within 20 mimutes, that is a lie. Submitted the request last night and didn't hear anything until this morning. Also, I've requested to receive the free key lock box twice now and it never arrives. Poor first impression of a company. Will not be using or recommending in the future.
One walker broke into my home illegally after locking the keys inside. Another walker left my keys sitting on my stairwell with the dog bags for some reason, and the worst one literally PRETENDED to walk my dogs and was caught him ON CAMERA lying about walking my dogs and spending time in my bedroom! Wag still has him as a dog walker in my area. This company literally cares nothing for the safety of your home or the welfare of the animals inside.
Great idea, learned about it from some vloggers i watch. Had a great walker my usually nervous dog was so calm with her. Biggest issue was the first walk free, credits expired early and when i got the credits back there was no option to apply it within the app. But the customer service is fast and responsive, this might be some android issue as it looks like the app doesnt function like ios version for everyone not just me. With how responsive the cs is i cant imagine their not working as fast as possible to get matching functionality. Love the ability to text cs, my schedule usually doesnt allow for lengthy cs calls
First time using wag walker and you can't go back and look at the notes once you've already clicked on the "on my way" so I didn't know the code to the gate because I couldn't go look at the notes. The location was off for the apartment so ispent a good 10min walking around trying to find the right one so i was late. Also you can't share the code on Facebook with android. It just freezes. Other than that it was a cool app because it times you on the walk and shows it on the map.
Allow booking dates one year in the future.