Dusk FSM - Service Excellence

Dusk Mobile

About this app

Streamline Scheduling. Simplify Dispatch. Delight Customers.

Dusk FSM is your all-in-one platform for field service teams. Schedule jobs, manage crews, and automate follow-on work to boost customer satisfaction and ROI, straight from your mobile device. Used by teams in utilities, infrastructure, construction, and maintenance to stay efficient, compliant, and customer-focused.

Why Choose Dusk FSM – Your Unified Field Service Platform

If your business sends teams to customer sites, Dusk FSM helps you supercharge operations. Ditch spreadsheets and disconnected tools. Our no-code platform streamlines scheduling, dispatching, job tracking, and invoicing, automating daily tasks to save time and drive revenue.

🔧 Powerful Field Service Features
• 📅 Smart scheduling & dispatching
• 🛰 Real-time job visibility with live dashboards
• 📲 Mobile app for in-field updates & task visibility
• 💸 Instant invoicing & follow-on job scheduling
• 🔗 Integrations with HubSpot, QuickBooks Online, Verizon Connect Reveal, and Cumulocity plus more
• 🛠 No-code configuration to match your workflows, no developers needed
• ⚙️ Centralized control of teams, jobs, and communications

✨ Unlock These Key Benefits

• Visibility: Know what’s happening in the field in real time
• Control: Stay on top of schedules, updates, and job progress
• Speed: Accelerate payments and improve customer response times
• Accuracy: Capture high-quality data directly from the field
• Flexibility: Adapt to your business needs with our configurable tools
• Compliance: Hit KPIs and SLA targets with ease

📊 Reporting and Dashboards
Leverage performance insights like job completion times and customer satisfaction scores to make informed, data-driven decisions.

📍 Real-Time Operations
Stay ahead with GPS-powered location tracking, alerts, and mobile tools that keep your team productive and your customers happy through our deep integration to Verizon Connect.

🔐 Permissions We Request
• Camera & Photos: Capture job progress and completion
• Video: Show work quality or raise issues visually
• Audio: Record voice notes in the field
• GPS: For navigation, job tracking, and performance insights

🚀 Ready to Modernize Your Field Operations?
Download Dusk FSM now and streamline your team’s workflow from day one.

Questions? Reach us at [e-mail] or visit duskmobile.com for more info.

What’s new

What’s New

- This update improves how teams collaborate in the field and access job information.
- Additional staff can now receive read-only access to assigned work in the mobile app
- Links in the job description are now clickable and open directly within the app
Improved overall stability with bug fixes and performance enhancements


Improvements

- Better visibility for teams working on the same job
- Smoother in-app experience when accessing job-related information