ITS YOUR RACE
1.8star
62 reviews
5K+
Downloads
Everyone
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About this app
Data safety
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1.8
62 reviews
Erin Tran
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September 6, 2020
Really hard to log on (said I didnt have a password) and get into a race I already signed up for. I had to do a weird way of getting it to track me because it didnt have my race connected after I finally was able to log in. Also didn't start when swiped right away, you have to swipe 2x. It didn't track my distance at all and when I tried to stop it, it wouldn't even work. I had to close out of the app and my time was deleted.
Innovative Timing Systems, LLC
September 6, 2020
Hi Erin sorry for the issue you faced. Our support telephone line is 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or you can email us at support@itsyourrace.com. Make sure that you granted (accepted) the App the right to work in the background and track your location.
Edwin Perez
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April 11, 2021
I finished my race, although the gos wasnt exactly working and showed me in the middle of the ocean, the app seemed to at least track my movement and time. when i finished the race, the app crashed and did not save the results. To businesses: Please stop supporting an app that so many are racers clearly struggling with. Edit: admin is pretty good at putting the blame on user error, but i had full bars and over 60% battery remaining, and no the results do not reflect on my racing history
Innovative Timing Systems, LLC
April 11, 2021
Hi Edwin. We can understand your frustration and we are deeply sorry about the issue you faced. We are simply trying to understand what went wrong as this App is being successfully used by many businesses around the world. Our support telephone line is 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or email us at support@itsyourrace.com
Matthew Whited
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December 10, 2020
the app doesn't actually track your race, at least not for me, it never found GPS but started anyway so I ran for several minutes before realizing I was getting no credit for it. It also doesn't save your profile so I had to keep reinputting that every time I use the app. Hopefully it actually uploaded my race results which I had to enter manually.
2 people found this review helpful
Innovative Timing Systems, LLC
December 12, 2020
Hi Matthew. Sorry for the issue you faced. It seems that the App was not granted full access to your phone's location. Our support telephone line is 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or email us at support@itsyourrace.com
What's new
What's new?
- Training data and Virtual races results are saved on the phone until successful submission
- App detects if the phone battery is getting low and saves data accordingly
- Training data and Virtual races results are saved on the phone until successful submission
- App detects if the phone battery is getting low and saves data accordingly
