ITS YOUR RACE
1.8star
70 reviews
5K+
Downloads
Everyone
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About this app
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1.8
70 reviews
Erin Tran
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September 6, 2020
Really hard to log on (said I didnt have a password) and get into a race I already signed up for. I had to do a weird way of getting it to track me because it didnt have my race connected after I finally was able to log in. Also didn't start when swiped right away, you have to swipe 2x. It didn't track my distance at all and when I tried to stop it, it wouldn't even work. I had to close out of the app and my time was deleted.
1 person found this review helpful
Innovative Timing Systems, LLC
September 6, 2020
Hi Erin sorry for the issue you faced. Our support telephone line is 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or you can email us at support@itsyourrace.com. Make sure that you granted (accepted) the App the right to work in the background and track your location.
Edwin Perez
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April 11, 2021
I finished my race, although the gos wasnt exactly working and showed me in the middle of the ocean, the app seemed to at least track my movement and time. when i finished the race, the app crashed and did not save the results. To businesses: Please stop supporting an app that so many are racers clearly struggling with. Edit: admin is pretty good at putting the blame on user error, but i had full bars and over 60% battery remaining, and no the results do not reflect on my racing history
2 people found this review helpful
Innovative Timing Systems, LLC
April 11, 2021
Hi Edwin. We can understand your frustration and we are deeply sorry about the issue you faced. We are simply trying to understand what went wrong as this App is being successfully used by many businesses around the world. Our support telephone line is 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or email us at support@itsyourrace.com
Sarah Durisseau
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July 24, 2021
This app is horrible for tracking races from an android phone. Kept disconnecting from my GPS and never was able to successfully complete my race without entering my time manually. I ran the same race 3 times and every time it didn't track my full route. Very frustrating. I have to say this was my first and will be my last virtual race thanks to this app.
2 people found this review helpful
Innovative Timing Systems, LLC
July 24, 2021
Hi Sarah. The S9 series is unfortunately prone to GPS disconnect(s).
Go to Settings > Connections > Location. Tap on Locating method. Select High accuracy. Toggle the GPS off and on again.
Go to training Tab and give it a try!
To reach out to us at 314-942-7201 open Monday - Friday: 8:30am - 5:00pm Central or email us at support@itsyourrace.com.
What's new
What's new?
- Training data and Virtual races results are saved on the phone until successful submission
- App detects if the phone battery is getting low and saves data accordingly
- Training data and Virtual races results are saved on the phone until successful submission
- App detects if the phone battery is getting low and saves data accordingly