ikmal 5115
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My Enquiry on the app are useless and unhelpful. Disrespectfully close the tickets instead of helping, providing customer service,and explaining a problems happened. Network connection automatically choose MY MAXIS when dropped under 4g and didn't reconnect back to Unifi. After switching from Bebas prepaid to Wow plan, there's frequent buffering on any apps. The only always to fix this is to on the airplanes mode once every few minutes. I'm going to submit SKMM report if this issue ongoing.
5 people found this review helpful
Telekom Malaysia Berhad
May 2, 2024
Hi ikmal 5115, we would like to chat with you with regards to your experience with us. Can you provide us your account detail and issue at https://www.facebook.com/weareunifi so that we can reach out?. Thank you.-Yatt
Hock Yan Tee
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Very lousy app, especially the billing system, notifications show bill settled, bank transactions confirmed done but end up the record still showing same overdue amount, already second day, very disappointed with the data integrity. Please invest more on improvement of phone app else you will be losing customers. 3rd day still cannot settle, unifi mobile app wrongly direct my payment of first number to second mobile number. Super lousy app!
1 person found this review helpful
Telekom Malaysia Berhad
June 10, 2024
Hi Hock,
We are sorry for the inconvenience caused. Follow the link below to login using our Selfcare Portal & check your details first before you try again. Thank You-hasbul
https://selfcare.unifi.com.my/
Jane Thye
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No, it shouldn't be like this for our TM!!! My mobile phone internet is not working since your last so called upgrading in February until now. I have submitting more than 10 enquires through the unifi app providing all your necessary information requested, yet it is not fixed at all even though the app profile showing that it's active. What happens TM???
5 people found this review helpful
Telekom Malaysia Berhad
March 25, 2024
Please contact us at https://www.facebook.com/weareunifi with your account details and internet connection information so we can assist you further.-Yatt