![](https://play-lh.googleusercontent.com/a-/ALV-UjUtAYXIPdmXWyjvOYk4GX6-FHk51xCfuIvgdRykBXNhFR8kO6tA=s32)
Fei Ching Phang
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The Unifi App is some kind of rubbish. Frequent updates fail to resolve persistent issues. It constantly logs you out, forcing you to log in again and again. The login process requires opening a website that is often jammed, wasting time just to access your account. When you finally manage to log in and view your account, trying to pay your bill results in an error message saying something went wrong. Paying bills through this app is a nightmare. After logging in, all your account data disappear
11 people found this review helpful
Telekom Malaysia Berhad
July 18, 2024
Hi Fei,
We are sorry for the inconvenience caused. Kindly clear your App Data & Cache by going to your smartphone settings. Follow the link below to login using our Selfcare Portal & check your details first before you try again. Thank You-hasbul
https://selfcare.unifi.com.my/
![](https://play-lh.googleusercontent.com/a/ACg8ocK0KkM_r20jAeD60p56J_4wGBO8uGPlebDAO05CX4LYBzYffw=s32-mo)
boon hon loh
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Account not visible and cannot pay bill. Very frustrated app, u can only make payment on internet banking website and may not know whether u r paying for this month or last month or next month. Maybe thats the purpose of this app, to confuse u, so that u can pay extra two months ahead. Yes, there is a reminder via SMS, and another reminder via email, both at different day of the month, confusing reminder system. It makes me want to migrate to maxis. I am uninstalling the app now.
95 people found this review helpful
Telekom Malaysia Berhad
June 1, 2024
We truly regret the inconvenience caused. We will forward your feedback to our developer. In the meantime, do not hesitate to reach out to us at https://www.facebook.com/weareunifi if you have any other concerns. Thank you. -Helmi
![](https://play-lh.googleusercontent.com/a-/ALV-UjXXckMjGPRIkFY7kuDQradrMHXbCLpN0DCnwrx8-FLK4IUsewzG=s32)
NURIN ADLINA AZMI
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I hate the constant need for update everytime I jad to pay bill. Very lousy, very inefficient with every update you had to relogin with multiple steps like entering coe sent to gmail then had to received otp. You just deleted my saved info. Very stupid update. Not user friendly. Complicated user interfaces. A very selfish UX design. Bad design, bad apps overall. Now my account has been resetted, lost my info, I had to go to the centre to get the damn fix. Bad user experience equals bad design.
Telekom Malaysia Berhad
July 21, 2024
We are sorry that we didn't meet your expectations. We will forward your feedback to our developer. In the meantime, do not hesitate to reach out to us at https://www.facebook.com/weareunifi if you have any other concerns. Thank you. -Helmi