JEM Sahayak – Technician App

Fleetwise

About this app

JEM Sahayak is the official service application for Jupiter Electric Mobility technicians.

The app helps field technicians efficiently manage customer service requests, diagnose issues, and complete vehicle service tasks directly from their mobile devices.

Designed for JEM’s service team, JEM Sahayak simplifies the entire service workflow — from receiving complaints to resolving them in the field.

Service Request Management

Technicians receive assigned customer complaints and service requests directly in the app with complete details including vehicle information, issue description, and location.

Job Tracking

Track the status of service requests from assignment to completion. Update progress, add notes, and close jobs once the issue is resolved.

Customer Details

Access customer contact information and vehicle details to ensure faster and accurate service delivery.

Field Service Workflow

Technicians can update service status, upload photos, and document the work completed during the visit.

Real-Time Updates

Service teams and operations managers receive real-time updates on job progress, improving coordination and response time.

What’s new

update