
Stephen (Genesishep)
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Update: Thanks Dev for your response. I decided to uninstall the app since I use my TV screen while I exercise. 1st Review: No Android/Google TV app seems like a huge missed opportunity and a weird decision when they show casting to your TV all the time. Like I said, weird decision not to have a TV compatible app unless they just want your phone / tablet for access to your data for data mining? More sure if I'm keeping it installed so I'll rate at average for now. Love the gamification though!
4 people found this review helpful
JSPORTS TECHNOLOGY CO., LTD.
September 20, 2024
Hello! Based on the portable feature of the products, we let the app only be downloaded on a phone or tablet. Feel free to contact us via support@jacfit.com if you have any questions! Also thank you for your support!

Bruce T
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App does not keep progress. Ran 5k, finished and it asked to save workout, I hit yes then it continued to say uploading for over 5 minutes before the app just crashed. Opened it back up and no progress was saved anywhere in the app. after a couple weeks this losing of data seems to happen anytime the app says lost connection at some point. don't know why this app loses connection so much but it does often.
5 people found this review helpful
JSPORTS TECHNOLOGY CO., LTD.
June 16, 2025
We're sorry for the issue caused to you. We've passed the issue on to our R&D team and will fix this issue as soon as possible. Thank you for your patience and understanding.

Jessica R.
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Customer support went above and beyond for me. I just got my new device today and the second my kids saw it they were ready for me to set it up. I have never had any issues using it, so im not sure whats happening with a select few reviews having a problem but it works great for me. Thank you! I cant wait to see more updates come out. Keep em coming!
1 person found this review helpful
JSPORTS TECHNOLOGY CO., LTD.
January 7, 2026
Thank you for your support and love! We’ll be adding more exciting features in the future 😊