(구)하나원큐 – 종료 예정

Hanabank

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About this app

■ NEW Hana 1Q App Launch Announcement

The NEW Hana 1Q, which is faster and offers more benefits than the app you are currently viewing, has been launched.

Please search for "Hana Bank" or "Hana 1Q" to download and use the app.

Participate in the NEW Hana 1Q Housewarming Event and win lucky prizes!

To access the new Hana 1Q, please click https://play.google.com/store/apps/details?id=com.hanabank.oqf.

■ Guide to Access Permissions for Hana ONEQ App

- Phone (Required): Verification of mobile phone information and member verification, etc.

- Storage (Required): Storage of accredited certificates, OS tampering checks, storage of images/photos, etc.

- Location Information (Optional): Finding branches, queue number storage, payment method selection, overseas usage notifications, partner services, etc.

- Address Book (Optional): Transfers, remittances, partner services, etc.

- Camera/Microphone (Optional): Face recognition, ID card capture, payment, importing certificate via QR code, quick photo payment, document submission, video consultation, integrated search, partner services, etc.

- Calendar (Optional): Google Calendar synchronization, birthday notifications, etc.

- Notifications (Optional): Push notifications, etc.

- Display over other apps (Optional): Visible ARS, etc.

※ You can use the service even if you do not agree to optional access permissions.

※ You can change access permissions in the [Settings > Applications > Hana Bank > Permissions] menu.

※ For Android operating systems version 6.0 or higher, you can selectively allow access permissions. However, for versions below 6.0, all permissions must be granted. Please use the software update function to upgrade to version 6.0 or higher.

■ Consent to Provide Information and Permission Settings for Visual ARS Service Usage - Information Requiring Consent

※ Purpose of Provision: Use of Visual ARS Service

※ Information Provided: Mobile phone number, App Push ID

※ Recipient: Colgate Co., Ltd.

※ Retention Period by Recipient: Until the app is deleted

※ If you do not wish to continue the service after consenting, please contact the Hana Bank Customer Center (1599-1111).

[General Important Notes]

※ Hana Bank Internet Banking (www.hanabank.com) is available in a PC environment.

※ Please read the financial product description and terms and conditions before entering into a contract regarding financial products.

※ Financial consumers have the right to receive an explanation regarding the relevant product or service.

Ratings and reviews

I’m trying to use 간편인증 (simple authentication), but it doesn’t work. I tested both Toss and mobile phone verification, and both failed. Toss and mobile phone authenticates successully. Error message shown: “토스 본인인증 결과조회에 실패했습니다. 잠시 후 다시 시도해주세요.” Error code: error

I was able to log in, so apparently the app has been updated to support logging in with English characters. It's not in English, but it's much more convenient than the 1Q Global app if your Korean is up to par. You can even log in with face ID instead of dealing with the certificate every time.

Worst banking app ever I've used. Frequent network error messages while other banking apps work well. Slow enough to test your patience. Especially using the app out of Korea is going to be really challenging.

What’s new

기타 사용성 개선