
Eric McCarthy
the product is fantastic, amazing, a total game changer....so to have the app ruin the experience is that much more disappointing. worked fine for awhile, then out of nowhere I'm roasting like a pig in the middle of the night. all my schedules are gone, and I can't save new ones. some little gremlin now controls the device and randomly runs it when they please at any temperature but the one I want. 2pm on a summer Sunday? 110° why not
25 people found this review helpful
Sleepme Inc.
April 1, 2025
Oof, that is definitely not the kind of “surprise heat” anyone’s looking for—especially when the product itself is knocking it out of the park. Reach out to help@sleep.me and our support team can troubleshoot this with you.

Michael Churchwell
It's a terrible piece of software. Schedules vanish, timing is irregular, sometimes I can get it to run the deep clean cycle and sometimes I can't. I've had the pad for years and the software stays the same, no fixes in sight. Disappointing. When the system works it's lovely, but it doesn't work reliably.
1 person found this review helpful

Jason Findlay
I'll update later if it improves. The device is great. I love getting into a cold bed. The app however is a different story. The schedules flat out don't work. It'll turn off in the morning when I set it to but won't turn on automatically before bed. On the rare chance it does turn on, it doesn't set to the specified temperature. Also, half the time the app can't connect to the device at all, so I end up going into the bedroom and turning it on manually. I hope the app improves.
15 people found this review helpful