Latch

Latch, Inc.

About this app

Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you're away.

Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com.

Supported OS: Android 6 and above
Recommended Phones: Samsung flagship and Google Pixel

Privacy Policy: https://www.latch.com/privacy-policy
Support Email: [e-mail]

Ratings and reviews

Lots of potential. Service itself seems decent but the app isn't. Fails to unlock doors occasionally and you have to retry. Reorder doesn't work 70% of the time, and if you restart the app, the changes are gone and you have to scroll through 100s of doors to find that one. Widget is one and done. Once you set it up there no way to update it, so you're stuck with the keys you added the 1st time. And no watch app!!?? This is literally begging to have a watch app. 2 stars docked just for that.

The app is extremely unreliable. Unfortunately, my apt complex decided to install this across all the buildings and it's been a mess. The app doesn't load the list of locks, doesn't work when I don't have Internet connection. Bluetooth/NFC doesn't work in the basement or lifts as well. I've had to resort to copying the code and keeping it in my notes because the app wouldn't even load the list of locks for me to be able to see the code some times. It's a horrible user experience esp for Android.

The app clearly favors iPhone over Android users. Not a big deal if you own a house, but when your apartment complex installs them on every door in the blazing hot summer, you will tend to get frustrated. Regardless of phone preference, it shouldn't require that my phone be pressed against the door to access "remote" entry. It also shouldn't require an average 3-4 attempts.

What’s new

This update contains performance and reliability improvements.