IDShield: Protect What Matters

LegalShield Corporation

About this app

IDShield helps you protect your identity and online privacy. You must be an IDShield member to use the IDShield app.

Stay one step ahead of identity theft with powerful identity and credit monitoring tools, real-time alerts, and expert support from identity theft specialists and licensed private investigators. Plus tools to manage your online reputation.

With IDShield you receive identity and online privacy protection services including:
• 24/7 emergency support — In the event of an identity theft emergency, we provide access to live support 24/7/365, ensuring you can get help right away.
• Full-service restoration — In the event identity theft occurs you will be assigned a dedicated Licensed Private Investigator who will do whatever it takes for as long as it takes, as long as the membership is active, to restore your identity.
• Identity theft reimbursement — IDShield provides Identity Fraud Protection, provided by a leading national carrier. This policy provides reimbursement for certain expenses and financial losses incurred as a result of identity theft.
• Removal of information from data broker sites — Data brokers collect valuable personal information. They often sell this data to companies for targeted advertising and other purposes. IDShield's Privacy Check runs a scan every 90 days and if your private data is found you will receive an alert and can review and remove your information.
• Credit monitoring and credit score tracking — Monitor your credit and track your Experian credit score monthly
• Device Protection — Keep your computer, mobile phone and other devices safe with cybersecurity protection from our trusted partner, Trend Micro. Protection includes a password manager, a VPN to secure your Wi-Fi connection, anti-malware protection, and ScamCheck that blocks suspicious calls and texts
• Online parental controls — Monitor and block access, and set specific timeframes for internet use.
• Sex offender monitoring — Search for registered sex offenders in your area and receive alerts if someone moves in or out of your neighborhood.
• Social media monitoring — Scan your social media accounts for potentially damaging content. Receive alerts for foul language or exposure of personal information.
• Financial account monitoring — Monitor your financial accounts including credit cards, checking, savings, 401k, 403(b), 457 accounts, loans for withdrawals, balance transfers and large purchases.
• High risk application monitoring — Receive an alert if your personal information is used to open a new bank account or initiate a large money transfer.
• Court record monitoring — Receive an alert if your identity becomes associated with a criminal record.
• Dark web monitoring — IDShield scans online sources—including servers, chat rooms, and forums—for fraudulent use of your personal information. You will receive an alert if any matches are found.
• Child monitoring — Receive alerts if your child's SSN is used to create new accounts or apply for credit. Feature available with the IDShield Family Plan only for dependent children under the age of 18.

IDShield® is a registered trademark of Pre-Paid Legal Services, Inc. ("LegalShield"). LegalShield provides access to identity theft protection plans. Identity theft protection plans provide access to monitoring, consultation, and restoration services. An Identity Fraud Protection Plan is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. LegalShield is not an insurance carrier. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage varies by plan and may not be available in all jurisdictions.

Ratings and reviews

So far so good. The only issue that I have about the app is whenever I try to add information to be monitored, it loads and doesn't do anything else. So on the app, I can't add anything to be monitored, but on desktop I can. Also, when I add something to be monitored on desktop, it does not show up on the app itself. Their is no consistenty between the desktop and the app when it comes to monitoring. Update. Seems the inconsistent monitoring issue was fixed yesterday. Just reinstalled the app.

Everything was working great until the update on 10/16/24. Now I can't enable touch id to log in. The slider in my profile won't allow me to enable it - it's defaulted off. When I try to move it, a message says "Enable touch ID on your next login" but I CAN'T. At login the check box will not allow me to check it. "Remember me" box however, will. What gives?

I downloaded the app and immediately tried to login. I clicked forgot username and it sent my username. When I attempted to login, it said my account had not been activated and to click "activate account". There is no option on the screen for "activate account." So far, I can't even get into the app to start using it.

What’s new

Improvements and bug fixes