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So far so good. The only issue that I have about the app is whenever I try to add information to be monitored, it loads and doesn't do anything else. So on the app, I can't add anything to be monitored, but on desktop I can. Also, when I add something to be monitored on desktop, it does not show up on the app itself. Their is no consistenty between the desktop and the app when it comes to monitoring. Update. Seems the inconsistent monitoring issue was fixed yesterday. Just reinstalled the app.
November 11, 2022
Zelina, we apologize for the troubles you've had with the app. We would love to help and get you the support you need. To do so, please contact our Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of our team would be happy to assist. We look forward to hearing from you. Thank you!
The UI is super clean, the trending credit score is useful to see periodically, and, so far, the monitoring service seems to catch things. Idea: Someday I'd like to monitor the freeze status of my 3 credit reports to be aware when security freezes lapse.
3 people found this review helpful
November 29, 2021
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
I downloaded the app and immediately tried to login. I clicked forgot username and it sent my username. When I attempted to login, it said my account had not been activated and to click "activate account". There is no option on the screen for "activate account." So far, I can't even get into the app to start using it.
24 people found this review helpful