Shawn Van Vleet
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Can't get past login screen for the app. I realize from reading all the reviews this is a known problem, so why not make it more obvious in the app login screen??? Also, the website from a mobile device is completely useless. Lets you most of the way through, then says your required fields are not populated, even though they are. I tried it a year ago and was frustrated, and unfortunately wasted more time and tried it again.
5 people found this review helpful
Allegiance Benefit Plan Management
December 20, 2021
We apologize for the confusion on the mobile app login process and appreciate your feedback. Instructions are available on the App Support link. Please call customer service at 877.424.3570 and we can provide you with your first initial login. You will need to download the mobile app for the best possible user mobile experience. Thank you.
Ben
Dev, can you please allow password managers to paste into the login? Other than that, this app seems fine
A Google user
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Don't try to set this up on a weekend. IT WON'T RECOGNIZE YOUR LOGIN and you'll need Customer Service you give you new credentials. Credentials get me in to the web site. WHY NOT THE APP?! UPDATE: the fine print (on the desktop site) indicates that the app uses a separate login with 4-digit PIN. How many of us wasted 30-60 minutes of resetting passwords and checking email... all to no avail? Oy.
10 people found this review helpful