Text - Live Chat for Business
star
1.15K reviews
Everyone
info
100K+
Downloads
About this app
Text (formerly LiveChat) is a live chat and customer service app. Unilever, Wembley Stadium, MIT, and 30,000+ other companies have relied on it to run their customer service.
Closing your laptop doesn't close the business. Text keeps you in the moment a customer needs you, wherever you are, even on a weak signal.
That starts with what's already in your pocket:
• Customer details
• Incoming message sneak peek & ready-to-go responses
• Multi-channel support
• File sharing
• In-app and push notifications
• Agent list with editable profiles
And here's what you can do with it:
1. Answer faster than ever - See what a customer's typing before they hit send, and reply to repeat questions with ready-made responses instead of typing them out again.
2. Let automation carry the routine - Automated greetings recommend products and engage customers based on what they're doing on your site. Each chat routes itself to the right team.
3. Know their cart before they check out - See what a customer's adding right now, plus their full order history, in the same screen. Step in and close the sale before they leave.
4. Keep tickets moving, wherever you are - Reassign cases between teams and check status in seconds, straight from your Android device.
5. Reach a lead before anyone else does - Message a new lead the moment it lands, straight from the app.
6. Grow without growing your team - Handle several visitors at once and reply faster, so satisfaction stays high as your business scales.
Get Text on your phone and stay close to the business, wherever you are.
Closing your laptop doesn't close the business. Text keeps you in the moment a customer needs you, wherever you are, even on a weak signal.
That starts with what's already in your pocket:
• Customer details
• Incoming message sneak peek & ready-to-go responses
• Multi-channel support
• File sharing
• In-app and push notifications
• Agent list with editable profiles
And here's what you can do with it:
1. Answer faster than ever - See what a customer's typing before they hit send, and reply to repeat questions with ready-made responses instead of typing them out again.
2. Let automation carry the routine - Automated greetings recommend products and engage customers based on what they're doing on your site. Each chat routes itself to the right team.
3. Know their cart before they check out - See what a customer's adding right now, plus their full order history, in the same screen. Step in and close the sale before they leave.
4. Keep tickets moving, wherever you are - Reassign cases between teams and check status in seconds, straight from your Android device.
5. Reach a lead before anyone else does - Message a new lead the moment it lands, straight from the app.
6. Grow without growing your team - Handle several visitors at once and reply faster, so satisfaction stays high as your business scales.
Get Text on your phone and stay close to the business, wherever you are.
Support customers, manage tickets, and close sales from your phone.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesPersonal info, Messages and 6 others
- Data is encrypted in transit
- You can request that data be deleted
Ratings and reviews
1.12K reviews
P. Sosin (psosin)
- Flag inappropriate
August 28, 2026
Crashes often on the desktop and is not great on the phone as well... try something else...
Text, Inc.
September 1, 2026
Hey! It looks like your review is not about the mobile app specifically. Could you please adjust your rating to reflect your experience with the mobile app? We’d also love to know what you didn’t like or what we could improve.
Rodolfo
- Flag inappropriate
- Show review history
June 14, 2026
Doesn't work anymore. After the update, it started crashing when tapping anything, now is not usable. Also their AI and queueing are the dumbest I've seen.
10 people found this review helpful
Text, Inc.
October 24, 2025
Rodolfo, I’m really sorry to hear that. Could you please confirm if the issue still persists?
David Sibanda
- Flag inappropriate
August 25, 2026
the mobile app is failing to open even after entering the correct login credentials
1 person found this review helpful
Text, Inc.
August 27, 2026
Hi David, we investigated the issue and can confirm that you’re successfully logged in. Can you confirm you can use the app now?
What’s new
LiveChat is now Text.
New name, new logo, a fresh look across the whole app, and the same app underneath it all. Bye-bye orange, Text is the new black.
Your account, conversations, and workflows stay exactly where they are. Just look for the new Text icon on your home screen.
New name, new logo, a fresh look across the whole app, and the same app underneath it all. Bye-bye orange, Text is the new black.
Your account, conversations, and workflows stay exactly where they are. Just look for the new Text icon on your home screen.
App support
About the developer
TEXT, INC.
support@text.com
101 Arch St Fl 8
Boston, MA 02110
United States
+1 617-275-2400
