LiveChat - Customer service

2.9
695 reviews
100K+
Downloads
Content rating
Everyone
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About this app

LiveChat is a customer service platform that delights your customers and fuels your sales. Support customers on the go with LiveChat and offer a superb customer experience at all times.

Never miss another chance to connect with customers! The LiveChat mobile app is with you whenever you need, and works seamlessly even on poor internet connection. Customer support was never easier.

30,000+ companies around the world can’t be wrong!

Powerful customer service software close at hand:

- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And more!

_________

Install LiveChat to:

1. Solve customer problems in a flash

Instant answers in real-time. Fast for your team, fast for the customer.

See what customers are typing before the message is sent. Use ready-to-go responses for repetitive questions. Speed up your customer support with ease and boost customer satisfaction.

2. Support smarter, not harder

Make the most of automation.

Use automated greetings to recommend products, make announcements, and engage customers based on their behavior on the website. Streamline your customer service automatically routing chats to the right teams.

3. Solve tickets anytime, anywhere

Manage complex cases inside your Android app with our built-in ticketing system. Reassign tickets between groups, keep all open cases in a specific folder, and find the ticket status in the blink of an eye.

4. Close more sales

Collect and qualify leads without a hitch and boost your sales opportunities.

Engage prospective customers while they’re still on your website. Support customers throughout their buying journey to improve customer experience and increase your sales.

5. Cut costs

Increasing headcount is not the answer.

Scale your customer service the smart way. Improve productivity with powerful features.
Offer customer support to several visitors at a time, and reply faster, keeping customer satisfaction high.

_________
Visit our website www.livechat.com to learn how you can scale your business with LiveChat.

Install LiveChat on your mobile and improve your customer service in minutes. Support your customers wherever you are to offer a superb customer experience at all times.
Updated on
May 19, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
677 reviews
Derek Abrams
April 25, 2024
I tried to download the old app bcz that was the link provided in the LiveChat session. I couldnt download the old bcz its no longer available. So I was told to download this app instead but it does not load when I try to switch my LiveChat session with "SGT Auto Transport" -- possibly SGT needs to update their email link or their LiveChat account -- so I could only give a 1-star rating for now.
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Đức Dương
June 14, 2022
I use this app for work. The problem is when on lock screen, the app does not notify me when there are customers in the queue. When I open the app, there's already a few customer in the queue. Therefore I have to turn on the phone screen all the time. I have granted full notification for the app, but the problem resists.
70 people found this review helpful
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Adrian Jr.
April 1, 2021
I still use the old version. I like it way better. I don't want this lite. Give us the option of having both because I choose to not switch no matter how big the program size may be. I'm just fine and stable with it. No issues with the old version as all not sure who complained and decided to come up with this but please, DO NOT DISCONTINUE THE OLD VERSION. You will force me and I'm sure other users to switch to a new provider. "If it's not broken....don't fix it" - somebody wise
23 people found this review helpful
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Text, Inc.
April 2, 2021
Hello Adrian, I would really like to deeply understand the reason why the new app is so much a no-go for you. We already implemented there most of the features from the OLD app (and more), you have much better control over notifications, and the new app is much more stable and faster than the old one. Please contact me at m.swierczak@livechat.com.

What's new

What's new:
- Technical improvements