
Sue Wilkinson
I like the old app better. I like using g a pin number instead of the pw. Deposits seem to work, but doing anything else is a pain, if I can even figure out how to do it. I wanted to cancel a recurring transfer, finally gave up. I wanted to change the date on an ebill payment, nope, only can change the amount. There are other issues too. Don't like this app! Give us back the old one!!
7 people found this review helpful
LOC Credit Union
July 2, 2022
Hi Sue. We are sorry to hear you are having issues. We did follow-up with you in our online message center. Please feel free to communicate with us there.

Kelly Sheibels
This new app is awful. I view 12 accounts and tried to rename each one to make things less confusing, but the app will not keep the info and reverts back to the account numbers. Plus for the last 6 months I've been logging in with a pin instead of a pw, but as of this morning it is no longer an option, only a 10 digit pw or face recognition. When I called customer support I was told that the pin log in has never been an option and they couldn't help me. Old app was much better. New Bank time.
3 people found this review helpful
LOC Credit Union
September 6, 2022
Kelly - I am sorry you are frustrated. Our vendor did sunset that PIN feature for Android devices with this most recent update. It was a decision that's not been very well received by their clients. I am told the work around for this is enable biometrics, and force an unrecognizable face or fingerprint, it will default back to the PIN.

David McKay
I've been a member for nearly 60 years & I don't have enough space here to tell you how stellar their customer service has been the entire time! If you're looking for a credit union to serve you, then reach out to them, and I can guarantee you'll be happy you did!!
1 person found this review helpful
LOC Credit Union
March 9, 2026
Hi David - thank you for the glowing review of LOC Credit Union. We pride ourselves on providing superior member service while also enabling self-service options through our digital banking application. Thank you for being such a long-time member. We very much appreciate your business.