Lodgestory

Lodgestory

About this app

Lodgestory is the holistic communications and customer relations management app for large enterprises and fast paced startups. Handling every customer communication and interaction — from traditional phone calls to Unified Inbox for WhatsApp, Email, Instagram, Twitter, WebWidget or any of the 55 chat messaging apps, while also supporting custom workflows and operational ticket management — from one place, on your phone.

WHAT YOU CAN DO

• Make and receive guest calls without leaving the app. Built-in softphone with caller ID, call history, and missed-call recovery — no separate dialer required.

• Reply to guests through your hotel's chat number. Threaded conversations, media attachments, smart filters (assigned to me, unresolved, by chat), notes for internal
handoff.

• Track and resolve operational tickets. Capture issues raised in any chat, assign to teammates, set priority (SOS / High / Medium / Low), attach photos, mark resolved.

• Notifications when a guest pings you, when a teammate assigns you a ticket, or when a call rings — even with the app closed.

• Built for the back-of-house reality: works on low-end Android, survives bad Wi-Fi, syncs cleanly when you come back online.

LODGESTORY ON THE WEB

The same data is available at lodgestory.com — sign in with the same credentials. Use the web for bulk operations and reporting; use the app for live work.
WHO IT'S FOR

Hotel general managers, duty managers, front-desk teams, and housekeeping supervisors at independent and chain hotels.

ACCOUNT

Lodgestory is a B2B product — your hotel's admin will provision your account. Trial / demo: visit lodgestory.com.

SUPPORT

Email: [e-mail] (or your operations team — whatever you decide)

What’s new

Migrated photo selection to the Android Photo Picker for Play policy compliance
Fixed camera permission handling for Android 2025-09 security patch Removed obsolete photo permission row from calling setup