
Akshay Garg
I just downloaded the app and it's very unclear how the app helps you for lounge visits. I added a card and expected the benefits and covered lounges will be known and maybe an option to book through app which are covered under my bank debit card, but nothing. I'll try to explore if I'm using it the right way but definitely not intuitive UI for a new user.
12 people found this review helpful
Hi Akshay, I'm sorry to hear this. We'd like to talk to you to get more information. Kindly send us an email at info@loungekey.com and our team will give you a call to discuss. Please also know that we are working behind the scenes to make improvements so that the app is easier to use. Stay tuned for updates! Blaine

Claude Isaac
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New update requests validation of card details but constantly asks for card number despite putting in multiple times. Happens both on the android app as well as the website. Very frustrating. No answer to email nor calls. Update: nearly 5 days later and still no response to email. Pathetic!!
18 people found this review helpful
We'll look into this issue for you. Please send an emeil to info@loungekey.com so that we can follow up. Regards, Amelia

Nashat Eltoukhy
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The application requests verifying of credit card but whenever i try to do so it always inform me to enter the credit card number, i keep entering it and retrying numerous times with the same result, it seems it is a public issue as i see many comments here with the same case, and the application team always reply with a request to send an email, however this also come with no success as it is obvious from other users comments Update: sent the email a weeek ago as requested without any solution
21 people found this review helpful
Hi, can you please send us your account details along with the screenshot of the problem to info@loungekey.com so that we can help you. Thank you for using our app.