LoungeKey

4.4
6.92K reviews
500K+
Downloads
Content rating
Everyone
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About this app

What is it?
This free app is a must-have travel companion for members of the LoungeKey™ programme. It provides complimentary admission to over 1000 lounges across airports worldwide.

How do I get started?
Once you have received confirmation that you are a member of the LoungeKey programme, simply register with your payment card details straight from the app and begin enjoying your time at the airport.
You can also register for the programme by entering your details at the website URL provided by your bank or card issuer. After that, all you need to log into the app is the username and password you have created on the website.

Why use it?
Our new design is sleeker, cleaner and easier to navigate and will let you browse useful information at all airports with a LoungeKey presence. You can search for participating lounges or let the app find one for you with LoungeKey’s automatic location feature. LoungeKey smooths the way by providing directions to lounges as well as additional details like the facilities on offer and opening times. Once you are logged in, you can even search and access lounges offline, avoiding any unwanted roaming charges.

User-led features
Our feature development is driven by popular demand. We will continue to update the app with your suggestions in future releases.
Updated on
Jun 17, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted
4.4
6.92K reviews
Akshay Garg
July 8, 2022
I just downloaded the app and it's very unclear how the app helps you for lounge visits. I added a card and expected the benefits and covered lounges will be known and maybe an option to book through app which are covered under my bank debit card, but nothing. I'll try to explore if I'm using it the right way but definitely not intuitive UI for a new user.
12 people found this review helpful
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LoungeKey
July 8, 2022
Hi Akshay, I'm sorry to hear this. We'd like to talk to you to get more information. Kindly send us an email at info@loungekey.com and our team will give you a call to discuss. Please also know that we are working behind the scenes to make improvements so that the app is easier to use. Stay tuned for updates! Blaine
Claude Isaac
June 23, 2022
New update requests validation of card details but constantly asks for card number despite putting in multiple times. Happens both on the android app as well as the website. Very frustrating. No answer to email nor calls. Update: nearly 5 days later and still no response to email. Pathetic!!
18 people found this review helpful
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LoungeKey
June 20, 2022
We'll look into this issue for you. Please send an emeil to info@loungekey.com so that we can follow up. Regards, Amelia
Nashat Eltoukhy
July 4, 2022
The application requests verifying of credit card but whenever i try to do so it always inform me to enter the credit card number, i keep entering it and retrying numerous times with the same result, it seems it is a public issue as i see many comments here with the same case, and the application team always reply with a request to send an email, however this also come with no success as it is obvious from other users comments Update: sent the email a weeek ago as requested without any solution
21 people found this review helpful
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LoungeKey
June 26, 2022
Hi, can you please send us your account details along with the screenshot of the problem to info@loungekey.com so that we can help you. Thank you for using our app.

What's new

Thanks for using Lounge Key!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Performance improvements, alongside general bug fixes and feature enhancements