LoungeKey

LoungeKey

About this app

What is it?
This free app is a must-have travel companion for members of the LoungeKey™ programme. It provides complimentary admission to over 1000 lounges across airports worldwide.

How do I get started?
Once you have received confirmation that you are a member of the LoungeKey programme, simply register with your payment card details straight from the app and begin enjoying your time at the airport.
You can also register for the programme by entering your details at the website URL provided by your bank or card issuer. After that, all you need to log into the app is the username and password you have created on the website.

Why use it?
Our new design is sleeker, cleaner and easier to navigate and will let you browse useful information at all airports with a LoungeKey presence. You can search for participating lounges or let the app find one for you with LoungeKey’s automatic location feature. LoungeKey smooths the way by providing directions to lounges as well as additional details like the facilities on offer and opening times. Once you are logged in, you can even search and access lounges offline, avoiding any unwanted roaming charges.

User-led features
Our feature development is driven by popular demand. We will continue to update the app with your suggestions in future releases.

Ratings and reviews

I just downloaded the app and it's very unclear how the app helps you for lounge visits. I added a card and expected the benefits and covered lounges will be known and maybe an option to book through app which are covered under my bank debit card, but nothing. I'll try to explore if I'm using it the right way but definitely not intuitive UI for a new user.

New update requests validation of card details but constantly asks for card number despite putting in multiple times. Happens both on the android app as well as the website. Very frustrating. No answer to email nor calls. Update: nearly 5 days later and still no response to email. Pathetic!!

The application requests verifying of credit card but whenever i try to do so it always inform me to enter the credit card number, i keep entering it and retrying numerous times with the same result, it seems it is a public issue as i see many comments here with the same case, and the application team always reply with a request to send an email, however this also come with no success as it is obvious from other users comments Update: sent the email a weeek ago as requested without any solution

What's new

Thanks for using Lounge Key!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Performance improvements, alongside general bug fixes and feature enhancements