Mastercard Airport Experiences

LoungeKey

About this app

IMPORTANT: This app provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. Please contact your issuer for questions regarding eligibility.

To verify your eligibility, after registration you may see a temporary charge of $1.00 (USD) in your payment card transaction history. This is solely a “pending” transaction and your card will NOT be charged. After your eligibility is verified, the pending amount will be removed (usually within 10 business days).


This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.

AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation

AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer

ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.

Ratings and reviews

As a Mastercard cardholder, I encountered a series of frustrating challenges while attempting to input my personal and payment information into the system. Each time I filled out the fields, the system consistently returned an error message, stating that my data was invalid. This recurring issue was particularly vexing, as I had double-checked my entries for accuracy and completeness. Despite multiple attempts—carefully re-entering my details and even trying different variations—the problem pers

I can't finish account creation, so I'm not able to use any lounges, even though I'm eligible. Besides the process not making any sense, like login in using a random user name instead of regular email, it throws error about fields that don't even appear. I've tried it both by the app and website.

it is stupid to have two apps (loungekey and this app share the same database) and force you to use both apps and create two different accounts (one per card). Instead of just one app and one account, and be able to add several cards.

What’s new

Thanks for using Mastercard Airport Experiences!

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes